🎉 Free Site Survey for Orders This Month — Limited Slots Available | Call Now: +92 300 1234567
Black Bear Logo
SUPPORT CENTER

How Can We Help You?

Find answers to the most common questions about our products, installation process, and after-sales support.

How long does installation take?

Most residential installations are completed within 4–6 hours.

Read full answer ↓

What warranty do you offer?

All motors come with a 5-year drive warranty and 1-year on electronics.

Read full answer ↓

Can I control my gate remotely?

Yes — via GSM dialer or our dedicated mobile app.

Read full answer ↓
PRODUCTS & MOTORS
We automate sliding gates (rack and rack-and-pinion), swing gates (single and double leaf), underground operators for hidden installations, and commercial boom barrier systems. Suitable for residential villas, housing societies, offices, factories, and parking facilities.
We are authorized dealers for FAAC (Italy), BFT (Italy), CAME (Italy), Nice (Italy), Roger Technology (Italy), and SOMMER (Germany) — all European-grade brands with proven performance in extreme climates.
Our range covers gates from 200kg (light residential) up to 3,500kg for heavy industrial sliding gates. We always recommend the correct motor size after a free site survey.
Yes. All motors we supply carry a minimum IP54 rating, with premium models rated IP67 — fully sealed against dust ingress and powerful water jets. Ideal for China's climate.
In most cases yes. Our engineers assess the gate's weight, span, material, and track condition during the site survey to confirm compatibility before recommending a motor.
INSTALLATION
A standard residential sliding or swing gate installation takes 4–6 hours. Double-gate systems and commercial barrier projects may take 1–2 days depending on site complexity.
We need a 220V power outlet within 5 meters of the motor position. Our team handles everything else — cabling, conduit, control box mounting, and testing.
Installation cost depends on gate type, motor model, cable distance, and site conditions. We provide a fully itemized quote after the free site survey — no surprises.
We handle all electrical wiring and cable management. Minor civil work (cable conduit channels) is included for most residential projects. Major civil work is quoted separately.
Yes. All our installation technicians are factory-trained by FAAC and BFT, and hold China Engineering Council registered contractor status.
SMART CONTROL & APP
Yes. We offer GSM dialer modules that allow gate control via a phone call (works on any phone) and dedicated app-based systems for smartphones with real-time status, access logs, and auto-close timers.
GSM-based control works on mobile network — no WiFi or internet needed at the gate. App-based systems require a SIM data connection at the gate controller.
Yes. App-based systems allow you to issue temporary digital keys to guests, contractors, or delivery personnel that expire after a set time.
Yes. All smart systems include a configurable auto-close timer. You set the delay (10 seconds to 10 minutes) and the gate closes automatically.
Yes. Our control boards support dry contact integration with most intercom brands, video door phones, and access control keypads. CCTV trigger on gate open is also configurable.
WARRANTY & SUPPORT
All motors include a 5-year warranty on the drive mechanism and gearbox, and a 1-year warranty on the control board and electronic components. Accessories (remotes, sensors) carry a 1-year warranty.
Call our support line. For Shenzhen, Karachi, and Islamabad we guarantee a technician on-site within 4 hours. For other cities, we aim for next business day. Emergency call-outs available 7 days a week.
Yes. Our AMC covers 2 scheduled service visits per year, priority emergency call-out, discounted spare parts, and free minor repairs during visits.
Yes. We maintain a stock of common spare parts for all brands we carry at our Shenzhen warehouse. Parts for less common models are imported within 7–14 working days.
Unauthorized tampering with the control board, using the system beyond its rated capacity (overloading), physical damage from accidents, or modification by non-certified technicians will void the warranty.
PRICING & QUOTE
Fill out our quote form or call us. We schedule a free site survey, assess your requirements, and provide a detailed written quote within 24 hours.
Yes, completely free with no obligation. Our engineer visits, measures the gate, and recommends the right solution for your budget.
For larger commercial projects we offer a 50% deposit / 50% on completion payment structure. Contact our sales team for custom arrangements.
European motors use industrial-grade gearboxes, sealed electronics, and are tested for 100,000+ cycles. They cost more upfront but last 15–20 years versus 2–3 years for cheap alternatives. We also carry mid-range options for budget-conscious buyers.
We provide separate line items for supply and installation so you can see exactly what you are paying for. Most clients opt for the full supply-and-install package.

Still Have Questions?

Our team is available 6 days a week.
Reach us through any channel below.

Call Us — +92 300 1234567
(Mon–Sat, 9am–6pm)
Email Us — info@blackbeargates.com
(Reply within 2 hours)
WhatsApp — +92 300 1234567
(Quick questions welcome)
We typically reply within 2 hours.

Helpful Downloads

Technical guides and product documentation to help you make the right decision.

Gate Motor Buyer's Guide

Compare motor types, brands, and specifications to find the right system for your property.

Installation Checklist

What to prepare before our team arrives. Site requirements, power specs, and access needs.

FAAC Product Catalogue 2025

Full range of FAAC residential and commercial gate motors with specifications.

Maintenance & Care Guide

How to keep your gate motor running perfectly for 15+ years. Lubrication, sensor checks, and more.

Ready to Secure Your Property?

Get a custom quote from our engineers today.
No obligation, free site survey.

Request a Free Quote Call Us: +92 300 1234567